Frequently Asked Questions
Product Information
Is this the official iPhone 16 Pro?
Yes, this is a brand-new, sealed, genuine iPhone 16 Pro straight from Apple.
What storage capacities are available?
We currently offer the iPhone 16 Pro in the following storage options: 128GB, 256GB, and 512GB.
Is the phone unlocked?
Yes, all phones are factory unlocked and work with any carrier worldwide.
What colors are available?
Available colors include white titanium, desert titanium, black titanium, natural titanium.
Limited availability—first come, first served.
Is a charger included?
Apple includes a USB-C to USB-C cable in the box. A power adapter is not included.
Shipping & Delivery
How long does shipping take?
Orders ship within 5-7 business days. Standard delivery usually takes 7-10 business days depending on your location. Shipping is free of charge, included in the price
Do you offer international shipping?
Yes, we ship internationally. Import taxes and customs fees may apply depending on your country.
Can I track my order?
Yes, a tracking number will be provided via email once your order has been shipped.
Payment & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.
Are there any discounts or promo codes?
Occasionally! Join our newsletter for exclusive deals and updates.
Returns & Warranty
What is your return policy?
You may return your iPhone within 14 days if it is unopened and in original condition. For opened or used items, please contact us to discuss your options.
What if the phone arrives damaged?
Contact us immediately with photos of the issue. We’ll resolve it quickly with a replacement or refund.
Is there a warranty?
Yes, the iPhone 16 Pro comes with Apple’s standard 1-year limited warranty. You can also add AppleCare+ after purchase via Apple.
Support & Service
Do you offer customer support after purchase?
Yes! Our support team is available to help via email or chat. We’re here before, during, and after your purchase.
Can I add AppleCare+?
You can add AppleCare+ directly through Apple after you receive your phone. We’re happy to help guide you through the process.
Order Changes & Cancellations
Can I change my order after it’s placed?
If your order hasn’t shipped yet, we’ll do our best to make changes. Contact us as soon as possible.
Can I cancel my order?
Yes, as long as your order hasn’t shipped yet. Once shipped, our return policy applies.